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+--- Thread: Proline RC Customer Service problems. (/thread-2101.html)
Proline RC Customer Service problems. - Traxxas_Junkee - 01-09-2006
Has anyone here had any problem with proline customer service? I ordered Powerstrokes from Tower a few weeks ago, (December 14) and there was a missing shock bladder for one of the shocks, I called got the usual BS they had to send it to an investigation team to make sure i wasnt trying to screw them out of a 20 cent part and 1.00$ for shipping. So today I finally got the "seal kit' which they claim is worth 15.00$ i dont understand how that is, but if it really is they are making a huge profit, there are two shaft covers a few rubber seals, and two bladders. I had to call back multiple times because someone was going "off their shift" and said i would be connected to someone else, never happened. Then I finally got far enough where i had to send in my tower invoice, they were saying they never got any emails, and then i finally faxed them the recipt, claimed they didnt get that, so on the 2nd attempt of a fax i guess it went thru, i asked the lady who was helping me, (the only one that actually knew what they were talking about) if she could send me an email or leave a message on my cell phone or house phone, wrote email and the two numbers out on the recipt never got a call, called back about a week l8er saying i never got anything from here confirming the order and i never got anything in the mail. so finally today after almost a month of F' ing around with them i finally got my part. im just glad i could run in the mean time with out the dampeners on there. hope this wasnt supposed to be in the lounge, if it is please move it.
Proline RC Customer Service problems. - Ponch - 01-09-2006
You only get this prob since you're too cheap to go and buy another...:lol:
Proline RC Customer Service problems. - Traxxas_Junkee - 01-09-2006
yeah look whose talking, im not gonna go buy a pack of crap for 15$ and i only need a 20 cent part at the most.
Proline RC Customer Service problems. - Czech-it-Out Graphics - 01-10-2006
Did you talk to Jessica Cook, she is the proline team manager (almost lol) and customer service rep?
Proline RC Customer Service problems. - Traxxas_Junkee - 01-10-2006
yeah, that was her. she was the only one that knew what she was talking about, i think either there might have been something wrong with their computers or something, because they didnt get any emails from me, i just dont know what happened to the first fax