ChitownRC

Hey guys i have a question about my iPod video. I bought it about 4 months ago with the 3 year extended warranty. The backlight has been having some problems. The center of it is somewhat dim and the outsides are really damn bright. It also freezes everyonce in a while and the center button sometimes gets stuck. I don't abuse it or anything but its not working like it should. If i send it in will i get a new one from them or will they fix the broken parts on my old one and send it back to me? Thanks.
-Pete

See if you can exchange it for a new one where you bought it. Mine was about 3 months old (still in perfect cond. though) and since I had the receipt they let me return it for a full refund.

If you send it in, they'll probably send you back a refurbished one. That's how they do the battery replacements on them too. You don't get your original ipod back.

If i get a refurbished one back, will it look new on the outside or will it be all scratched up like most black ipods look like?
-Pete

Probably ok condition...I would just try to return it.