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Spektrum module “Shut down” issue - 11-04-2005, 03:45 PM

November 03, 2005
Service Announcement for Spektrum Module Users
Simple fix for module “Shut down” issue

A few of our customers are experiencing a “shut down” condition with their Spektrum module systems. A “shut down” can occur in a hard crash, or while running in a specific area of the track. It is characterized by a loss of power to the servos. To reactivate the system, it is necessary to turn the receiver off, and then back on again to resume normal operation. Shut downs are most prevalent when racing on carpet due to static electricity, however they can also occur on any surface during a hard crash.

This issue is not a related to DSM technology, but is a result of an improperly routed antenna inside the module, which causes a compromised link quality. If you’ve experienced a “shut down”, please return your module to Spektrum’s service center for quick repair, which involves installing a new, longer internal antenna wire with the correct routing. While this issue affects relatively few modules, you can easily check your module to determine if your system has the proper routing - refer to the instructions below.

We apologize for this inconvenience. We are committed to achieving perfect reliability and your total satisfaction with Spektrum products.

HOW TO CHECK YOUR MODULE

Using a Phillips screwdriver carefully remove the case from your module and examine the antenna connection to the board:

Correct

Note the antenna coax is routed under the main radio board.

Incorrect

The antenna coax is routed over the board in close proximity to power capacitors and IC’s compromising signal integrity. Please return to Spektrum for service. In the case of Futaba Hitec modules, a longer antenna wire will be needed.




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4:20 yet ?
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11-04-2005, 03:58 PM

Thanks for the post.


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11-04-2005, 04:24 PM

Chip at Al's has resoldered both Lance's and my antennas back to the board. I couldn't even see where mine had ever been attached. A hard hit will cause the poor solder connection to break free some times.
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11-04-2005, 05:02 PM

Good post. I'm sure there going to be a bunch of spektrum guys checking for that now.


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11-04-2005, 05:18 PM

since there no more racing for a while im sending all my stuff in to be fixed/checked out. Its free and ive got a month before racing so no biggie.
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11-04-2005, 09:00 PM

Well, I sent mine back last week. Having the exact problem stated.

Hopefully I will have it back soon. As long as you still have the receipt, they will fix it no questions ask. This is my 2nd sent back for repair.
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11-04-2005, 10:26 PM

The antennae broke off on one of my receivers. What's the best way to get it fixed? Send it in, or go to Al's?


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11-05-2005, 07:13 AM

Quote:
Originally Posted by bigjs
The antennae broke off on one of my receivers. What's the best way to get it fixed? Send it in, or go to Al's?

when my antenna ripped off, I sent it in. Took them a week after they received it to "check it in", then a month after sending it for me to get it back in my hands.


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11-05-2005, 09:42 AM

what did they charge you to fix it rob?


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11-05-2005, 09:59 AM

Quote:
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what did they charge you to fix it rob?

no.

I bought a second receiver in case I ever have to do that again though. They don't send you back your receiver, they send you back a refurbished one. You will have to rebind it.


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11-05-2005, 10:18 AM

they send you a 100% working reciever. Wether its your they fixed or somebody elses. Shouldnt really matter since it works.
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11-05-2005, 10:41 AM

so they don't charge you anything?


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11-05-2005, 10:58 AM

Now I know why my Mayhem crashed the 1st time....

Does anybody have pics of the "revised" spektrum receiver?

It looks like you could take the antenna and insert it through the board from the OTHER side, that way it will not near the caps and ICs.

Here's pics of mine. Is it the 'bad' one?








Last edited by BlackWolf42 : 11-05-2005 at 11:13 AM.
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11-05-2005, 02:18 PM

Easiest thing is to go to Al's or resolder it yourself if you have the skills for very fine work.
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11-05-2005, 06:38 PM

Some of you might have mistaken. The Service Announcement is particular for the Module and not for receiver.
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11-05-2005, 08:35 PM

Quote:
Originally Posted by RobH
no.

I bought a second receiver in case I ever have to do that again though. They don't send you back your receiver, they send you back a refurbished one. You will have to rebind it.

really? I sent all my Rx's to them twice now and both times I got the same ones back. I know this for sure because I put velcro on the back and black marker on the front to mark the negative wire location on the Plugs. Both times I sent mine though were for software issues though and not anyhitng physically broken.


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