I go to Al's 99% of the time.

I really don't like HobbyTown USA in Aurora. It is about 10 mins from me, however, I don't think I will ever go back. I bought something from them one time and I found that something was missing from the package. So, I called them the next day and the female owner answered the phone. I told her what happened and she would just try to hang up and say call the manufacturer. I had customers here. Then she just hung up. How rude was that?! And their stuff is so overpriced compared to other shops.